This article will guide you through resetting your primary Felician account password.
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Getting started
Currently, your primary Felician account (username@felician.edu or username@students.felician.edu) can be used for the following systems. Resetting this account password will affect many systems, such as:
The Felician Hub/Self-Service and all apps within
Office 365 (Email, etc.)
Library database access
Zoom
Campus computers Campus & wireless
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Resetting this password will immediately affect the above. For example, if you have the wireless set up on your phone, you will need to update the password there after a successful password reset. |
Registering for Self-Service Password Reset (SSPR)
Self-Service in this context is referring to you being able to reset your own password, not the app.
Self-Service Password Reset (SSPR) registration must be completed before you can reset your password.
This Registering for this feature will allow you to tie various recovery methods such as your cell phone or personal email to your Felician account. If you are ever locked out or forget your password, these will be used as the alternate contact and verification methods to help you regain access to your account. This information is not set on your account until you add it, so trying to reset your password prior to adding it will result in an error as there’s nothing on file to use as verification.
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If you do not have access to your account at this point, please contact the Felician Helpdesk. You must be able log into your account in order to complete the registration step. |
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To get started, please proceed to the following link:
Resetting your password
Once registered, there's 2 ways you can reset your password.
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Have not yet typed in your username | Have typed in your username |
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Troubleshooting
Listed below are the most common issues and resolutions.
Error | Resolution |
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We could not verify your account. | This means you have not yet added any verification methods. Please follow the process outlined above. If you’re still having issues, please contact the helpdesk. |
Your account is not enabled for password reset. | Please contact the helpdesk, we can check your account and enable this feature. |
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