{"xsrfToken":"e4d3fcbe9b075bf9c0871f83a7c56ae82663ff1e_lout","branding":{"id":"2","key":"mir","name":"Felician IT Help Desk Portal","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Felician IT Help Desk Portal","sharedPortalName":"Main Menu","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Felician IT Help Desk Portal","sharedPortalName":"Main Menu","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00502f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eaf58d56-61a3-4692-8d75-8bbaa5d73085/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTYxNTdlMS1lZjkyLTQ3MGItYWRkZi0xNmQ1NzRmODE3MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhZjU4ZDU2LTYxYTMtNDY5Mi04ZDc1LThiYmFhNWQ3MzA4NSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NjA3NTUsIm5iZiI6MTczNDg2MDE1NX0.x6I-RpXMUlaJt4GgmnddyLeh4zsXKizq6FDdU1-jXTQ&client=6a6157e1-ef92-470b-addf-16d574f8171a&height=300&mode=fit","bannerMediaApiFileId":"eaf58d56-61a3-4692-8d75-8bbaa5d73085","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mir","projectId":10054,"serviceDeskId":2,"name":"Felician IT Help Desk Portal","description":"<p>Create a ticket using the categories below or search through our useful self-help articles. If you have a critical issue, please call the Help Desk at 201-559-6165.</p>\n<p>You may also find frequently asked questions at <a href=\"https://felician.atlassian.net/wiki/spaces/HELP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://felician.atlassian.net/wiki/spaces/HELP/overview</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"16","name":"Colleague","descriptionHtml":"","callToAction":"Colleague","introHtml":"<p>Request access to additional screens in Colleague</p>","icon":10510,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"9","name":"Folder Share","descriptionHtml":"","callToAction":"Folder Share","introHtml":"<p>Request access to network share/folder, eg. \"I Drive\"</p>","icon":10478,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[3],"key":""},{"id":"40","name":"New device","descriptionHtml":"","callToAction":"New device","introHtml":"<p>If you need to have an additional printer or phone set up</p>","icon":10470,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[11],"key":""},{"id":"44","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Report another login related issue</p>","icon":10458,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[5],"key":""},{"id":"10","name":"Outlook/Network Account","descriptionHtml":"","callToAction":"Outlook/Network Account","introHtml":"<p>Report a problem or request access for your account. Includes Office 365, Computer login, wireless or E-mail.</p>","icon":10492,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[5],"key":""},{"id":"12","name":"Remote/VPN","descriptionHtml":"","callToAction":"Remote/VPN","introHtml":"<p>Request access to use the Felician VPN and remotely connect to your office computer.</p>","icon":10481,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[3],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, if you need a new mouse or monitor</p>","icon":10475,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[4],"key":""},{"id":"38","name":"Request new or additional computers","descriptionHtml":"","callToAction":"Request new or additional computers","introHtml":"<p>Request a new computer</p>","icon":10458,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[4],"key":""},{"id":"18","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need software either upgraded or installed</p>","icon":10479,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[4],"key":""},{"id":"11","name":"Self-Service","descriptionHtml":"","callToAction":"Self-Service","introHtml":"<p>Request support or report a problem accessing your Self-Service account.</p>","icon":10479,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[5],"key":""},{"id":"39","name":"Service/Support Request","descriptionHtml":"","callToAction":"Service/Support Request","introHtml":"<p>For instance, a smartboard isn't working, the printer is physically jamming or the phone display is blank</p>","icon":10508,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[11],"key":""},{"id":"43","name":"Service/Support Request","descriptionHtml":"","callToAction":"Service/Support Request","introHtml":"<p>Please report a problem or question here for a topic or category not already listed.</p>","icon":10508,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[13],"key":""},{"id":"13","name":"Brightspace","descriptionHtml":"","callToAction":"Brightspace","introHtml":"<p>Request support or report a problem accessing your Brightspace account.</p>","icon":10494,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"42","name":"Colleague Inquiries","descriptionHtml":"","callToAction":"Colleague Inquiries","introHtml":"<p>Questions on tables, fields or related processes</p>","icon":10521,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"41","name":"Colleague Reports & Data Exports","descriptionHtml":"","callToAction":"Colleague Reports & Data Exports","introHtml":"<p>Request new reports or changes, data export files</p>","icon":10520,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"37","name":"Employee Access Changes","descriptionHtml":"","callToAction":"Employee Access Changes","introHtml":"<p>Request a change in account or system access for an employee.</p>","icon":10504,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"36","name":"Employee Office Move","descriptionHtml":"","callToAction":"Employee Office Move","introHtml":"<p>Request support for a computer, office move for an employee.</p>","icon":10494,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"35","name":"New Employee Hire","descriptionHtml":"","callToAction":"New Employee Hire","introHtml":"<p>Request a new account, computer, phone and other services for a new employee hire.</p>","icon":10494,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"25","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"24","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Logins & Accounts"},{"id":11,"name":"Printers, Phones, Smartboards, Projectors, Scanners and Copiers"},{"id":3,"name":"Request System Access"},{"id":4,"name":"Computers & Software"},{"id":13,"name":"Other Issues"}],"orderMapping":{"5":[10,11,44],"4":[18,19,38],"13":[43],"11":[39,40],"3":[9,16,12],"7":[23,18,25],"6":[23,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a955f4bd-320f-386f-a521-d3bf71db33ef","appLinkName":"System Confluence","appLinkUrl":"https://felician.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Felician Service Desk Portal","spaceUrl":"https://felician.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://felician.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTYxNTdlMS1lZjkyLTQ3MGItYWRkZi0xNmQ1NzRmODE3MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NjEzNTUsIm5iZiI6MTczNDg2MDE1NX0.u0VQSkuj-bPPaYPvGs7V2fDMrUrINSTMFVo6-nL9IGU","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"6a6157e1-ef92-470b-addf-16d574f8171a","tokenDurationInMins":20}},"reqCreate":{"id":39,"projectId":10054,"form":{"name":"Service/Support Request","descriptionHtml":"","callToAction":"Service/Support Request","intro":"<p>For instance, a smartboard isn't working, the printer is physically jamming or the phone display is blank</p>","instructions":"","icon":10508,"iconUrl":"https://felician.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/39","calendarParams":{"firstDay":0,"date":"2024-12-22T04:35:56-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a955f4bd-320f-386f-a521-d3bf71db33ef","appLinkName":"System Confluence","appLinkUrl":"https://felician.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Felician Service Desk Portal","spaceUrl":"https://felician.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":2,"kbLinkDomainURLs":["https://felician.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTYxNTdlMS1lZjkyLTQ3MGItYWRkZi0xNmQ1NzRmODE3MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NjEzNTYsIm5iZiI6MTczNDg2MDE1Nn0.YR3CHYqlq2HNj41952swfASbmiXqpc9zFBj6sa91LmU","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"6a6157e1-ef92-470b-addf-16d574f8171a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}