For instance, a smartboard isn't working, the printer is physically jamming or the phone display is blank
{"xsrfToken":"e64f3af787f675543bb0f44f9f9d832a61f58908_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Felician IT Help Desk Portal","sharedPortalName":"Main Menu","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Felician IT Help Desk Portal","sharedPortalName":"Main Menu","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00502f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eaf58d56-61a3-4692-8d75-8bbaa5d73085/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTYxNTdlMS1lZjkyLTQ3MGItYWRkZi0xNmQ1NzRmODE3MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhZjU4ZDU2LTYxYTMtNDY5Mi04ZDc1LThiYmFhNWQ3MzA4NSI6WyJyZWFkIl19LCJleHAiOjE3Mzc0NDQ3MDAsIm5iZiI6MTczNzQ0NDEwMH0.kbxQpanFO18Unwzo2NZab5VKIVG04u16StYUTUsI_24&client=6a6157e1-ef92-470b-addf-16d574f8171a&height=300&mode=fit","bannerMediaApiFileId":"eaf58d56-61a3-4692-8d75-8bbaa5d73085","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}