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This article is intended to provide some tips and direction for better managing an online workflow.

FAQ

Below are some quick answers for the most commonly asked questions.

 How do I get access to Datatel or my office computer when off campus?

You can use the Felician VPN service to get access to these resources. If you don’t have access to a computer, please reach out to the helpdesk and we’ll work with you to provide a laptop.

Please see the following articles for getting started:

 When do I need to use the VPN?

You’ll need to use the Felician VPN when…

  1. Accessing internal resources, such as Datatel

  2. Using Remote Desktop to access your office computer

You do not need to connect to the VPN to access your email, use Office 365, Zoom, Brightspace, etc.

 How do get access to Office apps such as Word, PowerPoint, etc.?

Please see the following article for getting started:

If you need to reset your password, please see the following article:

 How can I access my documents off campus?

You will be able to access any documents that you have stored in OneDrive from any location that you can log into Office 365.

You may either log into the Office 365 portal or install the desktop apps to get started. Please see the following article for more information.

If you require direct access to your office computer, please see the following article:

 How do I contact the helpdesk?

If you any issues with Brightspace or your Brightspace account, you may reach out to their support at the following email address or phone number.

Email

helpdesk@d2l.com

Phone

1-877-325-7778

For all other questions or inquires, you may reach out to the Felician University helpdesk at:

Hours

8:30am to 4:30pm, Monday - Friday

Email

helpdesk@felician.edu

Phone

201-559-6165 (x6165)

Location (Lodi)

Obal Hall, ground floor - directly across from the bookstore

Location (Rutherford)

Sammartino Hall, top floor, room 39

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